Improve banking services for local councils, says NALC

The National Association of Local Councils has pressed UK Finance, the trade association for banks, and its member banks to enhance their services to local councils.
Representatives from NALC, the Lincolnshire and Norfolk associations of local councils met with UK Finance recently to make the case, following a groundswell of recent complaints from local councils to NALC of poor banking services across England. The types of complaint raised include continuous change requests to bank mandates, long waits and unresolved issues with telephone banking, and banks asking for all councillors on a council being bank mandate signatories.
Following an extensive survey of its member councils on this issue through the Oxfordshire Association of Local Councils, NALC drafted and submitted a headline report on this condition to UK Finance.
Within the last little while, the Lincolnshire and Nottinghamshire associations of local councils also have sent NALC extensive survey summary results for their own bank's survey. NALC will summarise those produces a further report for UK Finance at the begining of May and will request an update meeting with UK Finance at that point.